On the morning of July 18th, Yuchai heavy industry held a ceremony to start the "Thanksgiving Tour - care 2018" service month with the theme of "cohesive force and leap forward", marking the better extension and promotion of the value chain system of Yuchai heavy industry service with the core service concept of "fast, accurate and good". Luo Haigang, deputy general manager Liang Xiaodong, deputy general manager Wang sun, and dealer representatives, customer representatives, some staff representatives, a total of more than 300 people participated in the start ceremony.
In his speech, Luo Haigang said that Yuchai heavy industry has won the trust and support of more than 60 thousand customers from its own actual action to the present, and the success of these achievements is not easy. When we have a new journey today, we review the history of the company, summarize the successful experience, analyze the existing problems and see the way to go tomorrow, which can be said to be of profound significance.
He pointed out that the service month of this year will continue to maintain the fine style of work, environmental protection training and correct maintenance guidance on the basis of maintaining the fine style of work in the past year. Chai heavy industry services training from point to point, from the source to enhance the service life of equipment, enhance customer economic efficiency. Yuchai heavy industry service has set up a flag of walking in the industry for many years, and this footstep will go on and on. On the future development of the company, he put forward three requirements: first, we must adhere to the market orientation and grasp the main line of product innovation. Two, we must stick to the concept of focusing on product quality and service first. Three, we must persist in brand building and cultural construction to keep pace with each other and realize the mutual progress of the two.
According to the deployment, from today, in the next two months, Yuchai heavy industry will send a number of capable service teams to join the distributors and service stations, go to the national nine war zone, and provide high quality services covering the whole life cycle of the products for more than 1200 customers and friends in more than 30 provinces and cities of the country, so as to make the customers friends In the scorching summer, we can feel the love and care from Yuchai heavy industry.
Lu Chuan, VIP customer representative from Yuchai heavy industries, Guangxi, Tan Zhenhong, shared his experience of using Yuchai excavator for many years in his speech. Tan Zhenhong has purchased 4 Yuchai excavators since 2005, mainly for quarry works. His evaluation of Yuchai excavator is reliable, durable, fuel saving, comfortable and cost-effective. He said he wanted to add another Yuchai YC230 excavator in the second half of this year.
Liang Xiaodong, deputy general manager of Yuchai heavy industry, announced that "Thanksgiving Tour - care 2018" was officially launched, and the flag of the service was awarded to the service team representative after the oath of Yulai heavy service representative and the service representative of Yuchai heavy industry dealer service. Under the common witness of Yuchai heavy workers, the engineers on behalf of the more than 40 distributor service teams in China are driving out the gate of the factory in the joyous firecrackers, opening a two - month service tour.
Service creates value, service delivers value, and service carries the important mission of enterprise development. Adhere to the "all I can, do my best, sincere users, integrity, the pursuit of customer satisfaction" for the purpose of Yuchai heavy industry has always been full of gratitude to customers, and strive to create "fast, accurate, good" service concept, so that the service quality of Yuchai heavy industry is famous all over the world. From 2002-2018, Yuchai heavy industry's customer care, Thanksgiving tour has been organized for the 17 session, and will continue to continue, all the heart to help the users to create the maximum value.
